• STUDIO POLICIES AND GUIDELINES

Late Cancel/No Show Policy
All class reservations cancelled within 6 hours of class starting time, or if member does not show up for class, will result in loss of class credit and will not be reimbursed. Members with late cancelled classes on unlimited memberships and Open Pole will be charged a $5 late cancel/no show fee to the card on file fee instead of losing class credit. If payment does not process, member is still responsible for the charge on their account. To avoid these penalties, please early cancel your class before the 6 hour late cancellation window. 

Class Cancellation Policy
If 0 students are signed up at 3 hours prior to class starting time, the class will be cancelled and that will be reflected on the schedule. Class signup closes 3 hours before, but if at least one student is signed up for the class, the class will remain on the schedule, and you may still call to sign up. Class sign up opens 10 days out.

Late Entry Policy
Please DO NOT BE LATE to class as it is disruptive and poses as a safety concern. Students who are late to class will forfeit their spot to anyone waitlisted and will not be reimbursed for class credit. We suggest arriving 15 minutes early for evening classes in order to be in proper attire and ready to begin class at the scheduled time. For classes outside of our staffed hours of operation (see www.queenofheartsfitness.com for current hours), please arrive on time as the instructor will lock the door once class has started. All 60 minute classes end 5 minutes early to allow time for class transition and questions for the instructor. After returning equipment and gathering your belongings, please move all conversation into the lounge area to allow for the next class to begin on time! 

Sign In Policy (Staffed & Unstaffed Hours)
It is the client’s responsibility to sign in at the front desk  for each class taken, or client may risk having the charge of a no show fee. All clients with memberships are required to sign in by scanning their assigned key tag. If key tag is lost, member must purchase new tag for $5. Bystanders are not allowed to sit in on a class for the safety and comfort of participants. All clients who attend class on Sunday will need to have an active package or membership to be able to attend this class. First time clients must visit during staffed hours to complete paperwork and payment before attending a Sunday class.

Pictures & Video Recording Policy
Students may not record video or take photos during class, with exception to an instructor providing permission. Any choreography from QHF should be properly credited to the instructor/choreographer/class when sharing on social media or any other platforms. Any shared content which misrepresents QHF’s values or services, or which does not give proper credit, will be asked to be taken down. 

Class Attire Policy
For classes in the group fitness room, activewear such as sports bras, workout pants, and full coverage shorts are acceptable. Polewear is acceptable for pole classes. No undergarments, nudity, thongs, or g-strings.

Pole Sharing Policy
Our poles are made for sharing! As students are not on the pole the whole time, feel free to cycle through any open poles while your classmates are taking a break. Please wipe down the pole before and after each use.

Open Pole Policy
Open Pole is a time for students to practice moves that incorporate skills within their current level. Students who are attempting dangerous moves may be asked to stop participation based on the instructor’s judgment. Safety is our utmost concern, and our instructors are there to help spot you through a move or review something you’ve already learned (if you are looking for more guidance, ask about private lessons!). Students may not teach students in Open Pole as this is a liability issue.

Waitlist Policy
Students may sign up to be on a waitlist if the class is already full. If a student in class cancels before the 6 hour late cancel window,  an email/text will be sent to waitlisted student to show they have been added to the class (based on your account settings). When signing up for the wait list, please make yourself available to attend class on short-term notice as THE LATE CANCEL/NO SHOW POLICY WILL APPLY TO ANYONE bumped into the class. If a student cancels within the 6 hours, no one will be bumped into the class. Students who did not make it on the sign up may drop in to see if a spot opens up due to a no show.

Age Policy
Clients must be 18 years of age or older. People ages 16 and 17 may participate in classes with signed permission from their parent/legal guardian. Children under 16 are not allowed at the studio while a client is taking classes.

Refunds & Transfers Policy
All drop-in classes, month-to-month and paid-in-full memberships, deposits, and product purchases are nontransferable and nonrefundable. 

Code of Conduct
At Queen of Hearts Fitness, we aim to provide a welcoming and supportive atmosphere for anyone to empower their inner Queen. All clients are expected to uphold the Queen values and abide by the policies as posted on our website. If you are ever in a situation where you feel uncomfortable or you feel our standards are not being adhered to, please reach out to a staff member immediately as it is important for us to listen to our clients’ concerns and do our best to resolve any issues in order to keep our Queen community thriving.

  • Please be respectful to fellow Queens through mindful awareness of personal space.
  • Please keep an open mind and positive attitude to your Queen community both in and outside of the studio.
  • Please be attentive in class and let the instructor teach; follow their instruction to avoid distractions to other participants.
  • Please keep phones on silent and keep phone/text conversations outside of class.
  • Please do not bring messy/fragrant foods or scents into the studio.
  • Please keep belongings on the provided shelving and off of the main floors.
  • Please wipe down mats, blocks, etc. and neatly return equipment to where it belongs.
  • Please wipe your shoes off on the mats upon entering the studio and remove your street shoes upon entering the pole room.
  • Please do not climb on the truss system in the pole room.

© 2020 Queen of Hearts Fitness